Donegal Mortgage Solutions | Independant Financial Advice

Privacy Statement

Privacy Notice

Donegal Mortgage Solutions Ltd trading as IFG Financial Donegal T: 0749161866

This is the privacy notice of IFG Financial Donegal and tells you what we use your personal

information for and explains your rights around how we use it. Please read this Privacy

Notice to understand how and why we use your personal information. If you give us personal

information about someone else, please make sure you have their permission and make

them aware of this Privacy Notice, as it also applies to them.

IFG Financial Donegal complies with the requirements of the General Data Protection

Regulation 2018 and the Irish Data Protection Act 2018. Should you have any queries,

please contact Aidan Kearns

Collection and use of Personal Data

We use personal information to arrange transactions on your behalf as agreed with you, to

service our customers, assist with claims and the payment of plan benefits. We must have a

lawful basis to collect and use personal information.

Needed for your Contract:

We need to collect and use your personal information to provide your plan contract. This

includes, but is not limited to, your name, date of birth, contact and bank account details.

Depending on the plan type this can include health, employment, pension and salary

information. We restrict access to, and use of, any sensitive personal information. We also

create new personal information.

Personal information needed for plan contracts is held and used to;

process your application;

set up and issue your plan;

provide you with information about your plan;

to help the administration of your plan and assist with the payment of your plan

benefits;

provide customer care and service; and

contact you to inform you of any relevant actions you may need to take.

Required By Law:

We use your personal information to comply with law and regulations such as;

reporting to regulators;

keeping proper books and records; and

We carry out internal reporting, quality checking, compliance controls and audits to help

meet these obligations.

We must collect certain personal information to comply with Anti-Money Laundering law.

This depends on your plan type. To do this, we use your name, date of birth, address,

nationality and occupation information.

Up to date proof of identification and address.

Screening of all customers against Financial Sanctions and Politically Exposed

Persons (PEP) lists.

Where needed we carry out searches of publicly available information

You must give us your tax residence information and tax identification number for tax

reporting with product producers. In order to give you information and updates on your plan,

we use your plan and contact details. We use our customer personal information, including

yours, to identify the target market for our regulated services.

In order to receive financial advice from us, you must give personal and financial information

for your current and future needs to be assessed. This enables us to recommend the most

suitable financial product for you. This also involves creating new and assumed personal

information about you. We complete an analysis of you using your personal information to

comply with regulations. When you give us your personal information we will check to see if

we already have a record of you. This helps us to comply with your Data Protection Rights.

Investment Service Providers:

We pass limited personal information to investment service providers where you

want to access these services through your plan

Regulators:

Regulators and the Revenue Commissioners or as needed to comply with

regulations and laws.

Other Companies:

We pass your personal information to third parties with your consent. We do not

process your data outside the EU. Your personal data may be stored outside the EU

through Drop Box and or Money Advice.

How long do we keep your personal information for?

We keep and use your personal information for as long as you have a relationship with us.

We also hold it after this where we need to for complaints handling, for system back-ups

needed for disaster recovery and for as long as we have to under regulations. We will let you

know how long we keep personal information for when you avail of a single or specific

service such as a quote or call-back.

What are your rights?

You have a number of rights over your personal information which you can exercise free of

charge by contacting us using the details in this Privacy Notice. You will need to give us

information to help us identify you and we will respond to you within one month in line with

current regulations. Any restrictions to your rights will be explained in our response.

Right to Information

You have a right to the information set out in this Privacy Notice. We will inform you of our

updated Privacy Notice, if we change the type of personal information we collect and / or

how we use it. We have controls in place to protect your personal information and minimise

the risk of security breaches. However, should any breaches result in a high risk for you, we

will inform you without delay.

Right to Restrict or Object

You can restrict or object to any unfair and unlawful collection or use of your personal

information. You can object to any automated decision making that has a legal or similar

significant impact for you and ask for the decision to be made by a person. You can

withdraw consent and object to, for example direct marketing

Right to Correct and Update

You can ask us to correct and update personal information we hold about you. Your plans

are long term contracts and to provide you with the best service it is important we have your

up to date personal information, such as contact details.

Right to Delete

You can have your personal information deleted if it is incorrect or has been processed

unfairly or unlawfully. If you have withdrawn consent you can ask for your personal

information to be deleted. We will keep a record of your request so we know why your

personal information was deleted. If we have provided a regulated product or service to you,

we must keep your personal information for a minimum period by law.

Right to Portability

You can ask for a copy of all personal information that you gave us (including through your

interactions with us), and which we hold in an automated format. You can receive this in a

machine readable format that allows you to keep it. You may also request us to send this

personal information in a machine-readable format to another company. The format will

depend on our ability to provide this in a secure way that protects your personal information.

We will not likely be able to use a copy of your personal information sent to us in this way

from another company. This is because we can only collect personal information that we

need. We also need your most up to date personal information for underwriting and to

comply with regulations.

Right to Access

You have the right to know what personal information we hold about you and to

receive a copy of your personal information. We must tell you:

why we hold it;

who we pass it to, including whether we transfer it outside the EU;

how long we keep it for;

where we got it from; and

if we carried out any automated-decisions, and if so, the logic behind it and what it

means for you.

This right does not allow you to access personal information about anyone else. To access

your personal information please write to us using the contact details in this Privacy Notice.

To help us respond as quickly as possible please let us know if you are only looking for

copies of specific personal information.

Legitimate Interest:

We use your personal information for our legitimate interests as shown below. This doesn’t

affect your privacy rights. We believe these uses benefit our customers. You can contact us

if you have any questions using the above contact details of this Privacy Notice.

Statistical Analysis

We combine and group personal information for analysis to help us understand our

customers and develop better services for you.

We use summary information to help promote our services and products from our

product providers.

Your Consent:

You need to give consent for us to collect and use personal information classed as sensitive

or for certain uses of your personal information. You are given the choice to provide

consent, or not. When we collect your consent, we will explain what we need it for and how

you can change your mind in the future.

Profiling:

Direct Marketing:

We would like to be able to contact you about offers and services from across our

group of companies, separately from your plan communications. We will only send

you direct marketing content where we have your consent. When you use our

website, you can consent to third party advertising. This shows you our ads where

you have visited our website before or visited other websites offering similar

products and services.

Sharing with Other Companies with whom we have business arrangements

We believe it may help you if we know whether you have products and services

provided by other companies or if other services may be of interest to you. We will

use this to provide you with additional services with your consent.

Consent and How to Withdraw Consent

If we process your personal information based on consent, you have the right to withdraw

that consent at any time. The opt-out methods will depend on how the consent was

collected and will be explained when you give us your consent, e.g. you can change your

mind using the opt-out link in any direct marketing emails sent to you.

You will also be able to withdraw consent by contacting us directly.

How and Where do we get your Personal Information

You provide us with your personal information directly when you contact us, complete our

forms, speak with us or visit our website, and social media accounts. For more information

on what personal information is collected and used on our website please see our Website

(where relevant). We also create new personal information about you based on information

you have given us and through your interactions with us such as noting your online

preferences.

To Whom do we Pass your Personal Information

We pass personal information to:

Data Controllers:

Companies that act as service providers under contract with us and are data controllers with

your personal information as instructed by us. Your personal information is transferred

securely and is not used by other parties for any other reason.

Our main Data Controllers: Irish Life, Aviva Life & Pension, Zurich Life, New Ireland

Assurance, Royal London, Friends First, Hive

Data Processors:

Companies that act as service providers under contract with us and only process your

personal information as instructed by us. Your personal information is transferred securely

and is not used by other parties for any other reason.

If you have any questions about this Privacy Policy, please contact us at :

074 9161866 / aidan.kearns@ifgfinancial.ie

IFG Financial Donegal is regulated by the Central Bank of Ireland